Our Policies

Appointments

All appointments must be made through the station where your doctor is located. Please tell your Medical Office Assistant the reason for your visit so that they may book the appropriate amount of time for your needs.

Click here for a list of stations.

Cancellations and Missed Appointments

Please let us know as soon as possible if you need to cancel or re-schedule your appointment. We require at least 24 hour notice for any adjustments to the time and/or date of your visit. Note that late cancellations and missed appointments will be subject to the following fees:

- $75 for a full assessment
- $50 for a Pap exam
- $35 for a regular consultation

Thank you in advance for your kind cooperation.

Lab Results

Our team will contact you should it be necessary to review your results with your doctor. Please note that our staff are unable to interpret or discuss lab results over the phone.

Prescription Refills

Please visit the clinic to have your prescriptions refilled. Depending on the type of medication you require, we may be able to refill your prescription over the phone, in which case additional fees will apply. These fees are not covered by the British Columbia Medical Services Plan (Care Card).

Medical Certificates

Should you require a note from a doctor, please book an appointment or visit the walk-in clinic. Depending on your needs, fees may apply.

Parking

There is ample street pay parking along West 7th Avenue, as well as an underground parking lot managed by Impark next door to our clinic. For more information regarding the underground parking lot, please contact Impark at 877.909.6199 and reference lot 1392. For street parking information, please contact the City of Vancouver at 311 or dial 604.873.7000 if you are outside of Vancouver.

Transfer of Medical Records

Please note that the cost to transfer medical records is not covered by the British Columbia Services Plan (Care Card). The cost for this service is as follows:

- Transfer of Medical Records (excludes photocopying and/or courier fees) $35.00

- Photocopying fee (first 10 pages/per page) $1.62

- Photocopying fee (each subsequent page) $0.34